Customer Service Professional Coaching for a Commercial Bank
Helix provided Coaching activities to one of the Hungarian commercial banks. Coaching is a personalized counselling method, the essence of which is not to give direct advice, but to support the client’s development and in achieving specific goals, by relying on the client’s resources.
With our coaching, we assisted in developing the Call Center’s service portfolio, creating the business model, and related planning work. Thanks to the successful cooperation, the Management Board approved the board paper prepared.