Constantinus International Award 2016

The implementation of the program was also a challenge – not only for the Chamber – because:

• This was the first SAP CRM implementation in Hungary.
• The introduction had to be completed in an extremely short timeframe (within 14 months), which was very strict for such a complex project.
• This was the client’s first real project with a rigorous methodology.
• This complex project required the managing of the work of several suppliers and consultants.

Our responsibilities in management consultancy included:

• The control and accountability for the scope, contracts, tasks and responsibilities defined in the projects of the Program;
• managing risks and affected users during the implementation of the Program
• Keeping the schedule of the Program, controlling the completion of tasks and accountability
• managing the budget of the Program

Six senior consultants from Helix participated in the implementation. The program accomplished the following goals:

• High-quality servicing of chamber members – by promoting efficient work for chamber advisors and providing new value-creating services;
• Introduction and adoption of a new organizational and operational model of the Chamber;
• Efficient handling of members’ data
• Supporting the NAK’s internal communication and information campaigns;
• Defining the long-term IT operational foundations of the Chamber.

The following projects were set up within the Program:

• Portal / CRM project;
• Data cleansing and migration project;
• Communication and change management project;
• Operational development project.