Let our work speak for itself. Get acquainted with our previous achievements because actions speak louder than words.
So, let us keep to the point and present our most successful projects in a concise, results-oriented approach.
The Bank wanted to get a clearer picture about the drivers shaping customer’s habits of ATM usage. They looked for an answer to shed some light on the real potential ATM automats hold and the factors that determine the patterns in terms of their usage and traffic.
We undertook a development project for the National Chamber of Agriculture. Our goal was to enhance the performance and effectiveness of its Call Center. We have achieved this result by having supported the installment of a new Call Center technology, set up the parameters of SAP CRM and created a methodology for measuring the individual and team-based performance rate.
Helix Consulting provided coaching activity for a Hungarian commercial bank. Our coaching activity aimed at helping the client establish the service portfolio of the call centre and a new business model, as well as supporting related conceptual work.