helix
consulting

Customer service index

What is this? A diagnostic tool and a compass in one. — A set of tools that maps up the most significant factors that influence the operation of your customer service processes. It measures, analyzes and compares the different aspects of your operations. — Furthermore, it clarifies the very areas that can or should be […]

What is this?

A diagnostic tool and a compass in one.

— A set of tools that maps up the most significant factors that influence the operation of your customer service processes.
It measures, analyzes and compares the different aspects of your operations.

— Furthermore, it clarifies the very areas that can or should be developed. In addition, it provides actual and effective best practices.

What you get?

We provide a tool to the leader

It is the first external survey to reveal the specific reasons of possible weaknesses of your CS operations.
Besides that it comes in the form of a brief, yet thorough summary in doc format.
So literally, you can lay your hand on the solution.

It has never ever existed before. So, we did it.

We have set up a CS-scoring system

This innovative model embraces and evaluates all the information
released and registered by us during the transacted multi-level
interviews with the leaders, executives.
The sensitive system is developed to process data with high
effectiveness and precision and to assign the most important
fields and the rate of their effectiveness to specific values.

We point out the correlations

Following the execution of the research we hand you results showing
the correlations. So, you can overview your customer service’s operational
processes from a holistic point of view – and can decide effectively the
path to follow leading to overall development.

Quantified (benchmark) results

The research ranks the maturity level of every customer service process on
a five-point scale. So, you will be able to see which of them operates
with the highest performance rate and where should be some methodological
changes implemented.
Following these paths we can establish an effective action plan that will lead to results.

What can I use it for?

During the research, the whole spectre of your company’s customer service department will be analyzed:

We provide a detailed action plan applicable for both short and long term:

Are you interested?
Ask for more.